We are committed to providing you with a great shopping experience. If you are not satisfied with the product you purchased, you can apply for a return according to the following terms:

1. Right of Withdrawal

Under EU regulations, you have the right to cancel your order without giving a reason within 14 days of receiving the product.

• Cancellation period starts from the day after you receive the product.
• Application method: You need to contact us via email (support@vrtovape.com) to submit a cancellation request.

2. Return Request

• Products must be in their original packaging and unused (hygiene or health products cannot be returned if they have been opened, this applies specifically to used e-liquids or disposable products).
• Once you’ve submitted your return request, you must send the item back to our specified returns address within 14 days.

3. Return Fees

• If the product has quality problems or the wrong product is sent, the return costs will be borne by us.
• If you cancel the order for personal reasons, you will be responsible for the return shipping costs.

4. Refund Policy

• Refunds will be processed within 14 days of receiving the returned merchandise and verifying its condition.
• The refund amount will be refunded to your original payment method, less any costs incurred due to product depreciation (such as product damage).

5. Non-returnable items

According to EU regulations, the following products are not returnable:

• Opened e-liquids or e-juices (for hygiene or health protection reasons).
• Customized products or products made to your individual requirements.

6. Contact Us

If you have any questions or need further assistance, please contact us via the following methods:

• Email: support@vrtovape.com
• Contact WeChat customer service at the bottom left