Privacy Policy

1. Information We Collect

Personal Information

When you use our Website, we may collect personal information that you provide to us voluntarily, such as:

• Name
• Email Address
• Mailing Address
• Phone Number
• Payment Information (processed through secure payment gateways)

Non-Personal Information

We may also collect non-personal information automatically when you interact with our Website, including but not limited to:

• Browser Type
• IP Address
• Device Information
• Operating System
• Internet Service Provider
• Browsing History
• Usage Data

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Processing Transactions: To process your orders and manage your payments.
• Improving Customer Service: To respond to your customer service requests and support needs more effectively.
• Personalizing Your Experience: To understand how our users as a group use the services and resources provided on our Website.
• Improving Our Website: To enhance our Website offerings based on the information and feedback we receive from you.
• Administering Promotions and Surveys: To manage contests, promotions, surveys, or other site features.
• Sending Periodic Emails: To send you information and updates related to your order, as well as occasional company news, updates, promotions, and related product or service information.

3. How We Protect Your Information

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include:

• Encryption: Using secure sockets layer (SSL) technology to encrypt sensitive information.
• Access Controls: Restricting access to personal information to authorized personnel only.
• Data Integrity: Regularly reviewing our data collection, storage, and processing practices to ensure data security.

4. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties, except as necessary for the operation of our business, including:

• Service Providers: Third-party service providers who assist us in operating our Website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
• Legal Compliance: We may disclose your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

5. Cookies

Our Website may use "cookies" to enhance your experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about you. You can choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the Website may not function properly.

6. Third-Party Links

Occasionally, at our discretion, we may include or offer third-party products or services on our Website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites.

7. Your Consent

By using our Website, you consent to our Privacy Policy.

8. Changes to Our Privacy Policy

We reserve the right to update or change our Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

• Email: Suppoer@vrtovape.com
• Address: 15D Jalan Baiduri Off Jalan San Peng 55200 Kuala Lumpur