{"id":19431,"date":"2025-03-24T22:19:14","date_gmt":"2025-03-24T14:19:14","guid":{"rendered":"https:\/\/vrtovape.com\/return-policy\/"},"modified":"2025-03-24T22:19:14","modified_gmt":"2025-03-24T14:19:14","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/vrtovape.com\/fr\/return-policy\/","title":{"rendered":"Return Policy"},"content":{"rendered":"\t\t
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Return Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Home<\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Return Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We are committed to providing you with a great shopping experience. If you are not satisfied with the product you purchased, you can apply for a return according to the following terms:<\/p>

  1. Right of Withdrawal<\/strong><\/li><\/ol>

    Under EU regulations, you have the right to cancel your order without giving a reason within 14 days<\/strong> of receiving the product.<\/p>

    • Cancellation period starts from the day after you receive the product.<\/strong><\/li>
    • Application method<\/strong>: You need to contact us via email (support@vrtovape.com) to submit a cancellation request.<\/li><\/ul>
      1. Return Request<\/strong><\/li><\/ol>
        • Products must be in their original packaging<\/strong> and unused (hygiene or health products cannot be returned if they have been opened, this applies specifically to used e-liquids or disposable products).<\/li>
        • Once you’ve submitted your return request, you must send the item back to our specified returns address within 14 days<\/strong>.<\/li><\/ul>
          1. Return Fees<\/strong><\/li><\/ol>
            • If the product has quality problems or the wrong product is sent, the return costs will be borne by us.<\/li>
            • If you cancel the order for personal reasons, you will be responsible for the return shipping costs.<\/li><\/ul>
              1. Refund Policy<\/strong><\/li><\/ol>
                • Refunds will be processed within 14 days<\/strong> of receiving the returned merchandise and verifying its condition.<\/li>
                • The refund amount will be refunded to your original payment method, less any costs incurred due to product depreciation (such as product damage).<\/li><\/ul>
                  1. Non-returnable items<\/strong><\/li><\/ol>

                    According to EU regulations, the following products are not returnable:<\/p>

                    • Opened e-liquids or e-juices (for hygiene or health protection reasons).<\/li>
                    • Customized products or products made to your individual requirements.<\/li><\/ul>
                      1. Contact Us<\/strong><\/li><\/ol>

                        If you have any questions or need further assistance, please contact us via the following methods:<\/p>

                        • Email<\/strong>: support@vrtovape.com<\/li>
                        • Contact WeChat customer service at the bottom left<\/li><\/ul>

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                          Return Policy Home Return Policy We are committed to providing you with a great shopping experience. If you are not satisfied with the product you purchased, you can apply for a return according to the following terms: Right of Withdrawal Under EU regulations, you have the right to cancel your order without giving a reason […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-19431","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/vrtovape.com\/fr\/wp-json\/wp\/v2\/pages\/19431","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vrtovape.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vrtovape.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vrtovape.com\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/vrtovape.com\/fr\/wp-json\/wp\/v2\/comments?post=19431"}],"version-history":[{"count":0,"href":"https:\/\/vrtovape.com\/fr\/wp-json\/wp\/v2\/pages\/19431\/revisions"}],"wp:attachment":[{"href":"https:\/\/vrtovape.com\/fr\/wp-json\/wp\/v2\/media?parent=19431"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}