Shipping Policy

Is shipping free?

Yes, we offer free shipping on all orders.

Why is my order shipped in different packages?

For orders with multiple items, items may be shipped separately from different international warehouses to ensure the fastest delivery. Also, if an item is out of stock or very popular, we may ship your items via multiple shipping methods (DHL, UPS, FedEx or postal service) at different times to avoid delays and get your order to you as quickly as possible.

When will I receive my order?

我们的订单直接从国内和国际仓库发货，以确保快速送达。

Estimated Delivery Time: Most orders ship within 1-5 weeks (varies by product).

For some countries, delivery may take 1-6 weeks, depending on distance, customs processing and other factors.

Please note that these time frames are estimates and may vary due to high demand for our products.

What happens if my order gets stuck or lost in the mail?

All orders are insured. In the unlikely event that your order is held in customs, returned, or lost in transit, we apologize. While shipping issues are beyond our control, insured packages are eligible for replacement shipments, with faster shipping and full tracking whenever possible. Please refer to our Refund and Return Policy for specific circumstances.

Do I need to pay duties and taxes?

The prices shown on our website are in Euros and exclude taxes. However, once your order reaches its destination, you may be required to pay import duties, taxes and associated charges. These charges are determined by your local customs office and are your responsibility. Unfortunately, we cannot assume or predict these additional costs. For more details, please contact your local customs office.