Privacy Policy

Privacy Policy
Update time: December 2024

Welcome to VRTOVAPE (hereinafter referred to as the "Website"). We value your privacy and are committed to protecting the personal information you provide. In accordance with the EU General Data Protection Regulation (GDPR), this Privacy Policy explains how we collect, use, protect and process your personal data, as well as your rights in terms of privacy.

Personal Data We Collect

We may collect the following types of personal data:

  1. Identity Information: such as name, email address, phone number, shipping address.
  2. Financial Data: including payment methods and transaction records (processed through encrypted payment gateways).
  3. Technical data: such as IP address, device type, browser type, access times and access behaviour.
  4. Cookies and Tracking Data: Used to analyze website traffic and improve user experience.

How we collect data:

  • Data you provide directly when registering, placing an order or contacting us.
  • Technical data collected automatically by the system (e.g. through Cookies)

2. Legal basis for data processing

We process your data based on the following legal bases:

  1. Performance of the contract: processing orders, delivering products and providing related services.
  2. Legitimate interests: such as improving services, marketing activities and fraud prevention.
  3. Your consent: if used for direct marketing (you can withdraw your consent at any time).
  4. Legal obligations: such as keeping transaction records as required by law.

3. Purpose of use of data

We use your personal data primarily for the following purposes:

  1. Fulfill orders and provide after-sales support.
  2. Personalize your shopping experience.
  3. Send order updates, promotions and news (with your permission).
  4. Analyze and improve website performance.
  5. Comply with legal requirements and resolve disputes.

4. Data Sharing and Transfer

We only share data when necessary with:

  1. We only share data when necessary with:
  2. Legal authorities: if required by law to provide data.
  3. Cross-border transfers: If data is transferred outside the EU, we will ensure that it complies with the standards of the GDPR (e.g. using standard contractual clauses).

5. Data storage and protection

  • Storage period: We only store your data for as long as necessary. For example, financial records are kept for 7 years to comply with legal requirements.
  • Security Measures: We use encryption, access control and data backup to protect your data from unauthorized access, loss or disclosure.

6. Your GDPR Rights

Under the GDPR, you have the following rights:

  1. Right of access: obtain a copy of the personal data we store about you.
  2. Right to rectification: Request that we correct any inaccurate or incomplete information about you.
  3. Right to rectification: Request that we correct any inaccurate or incomplete information about you.
  4. Right to restriction of processing: Request that we restrict the processing of your data.
  5. Right to data portability: Request that your data be transferred to you or a third party in a structured format.
  6. Right to object: object to data processing based on legitimate interests or direct marketing purposes.
  7. Withdrawal of consent: You can withdraw your consent to data processing at any time (without affecting the lawfulness of processing before withdrawal).

You can exercise your rights by contacting us at:
Email:support@vrtovape.com

7. Cookies Policy

We use cookies and similar technologies to enhance user experience and analyze website traffic. By continuing to use this website, you consent to our use of cookies.

You can manage or disable Cookies in your browser settings, but some functionality may be affected.

8. Data Protection Officer (DPO)

In accordance with GDPR requirements, we have appointed a Data Protection Officer (DPO). If you have any privacy questions, please contact:
Data Protection Officer Email: support@vrtovape.com

9. Updates to the Privacy Policy

We may update this Privacy Policy from time to time. The updated content will be posted on this page and the date will be indicated. We recommend that you check it regularly to ensure that you understand our privacy practices.

10. Contact Us

If you have any questions or complaints about the Privacy Policy, please contact us at:
Website Address: https://vrtovape.com/
E-mail: support@vrtovape.com