Information questions

Frequently Asked Questions

Which countries and regions do you ship to?

We support shipping to most countries and regions worldwide. Simply place your order and make payment on our website, and the goods will be delivered directly to your doorstep by local logistics.

How can I make payment? What payment methods are available?

Our website accepts online payment methods including credit cards with Visa and MasterCard logos.

What shipping methods do you use? How long will it take to receive the delivery?

We collaborate with major international courier companies and air transportation.

Estimated delivery time:

Asia, Oceania: 5-15 working days

Europe, Americas: 10-20 working days

How soon after placing an order can I expect it to be shipped?

Orders are shipped within 24 hours after placement. You can track the progress using the tracking number provided.

Are there any quantity restrictions when placing an order?

We offer free shipping globally, with a minimum purchase quantity of 10 pods per order and a maximum of 60 pods per person per order, following the standard for personal use. Additionally, we offer promotional combo packs, which can be found in the promotion section for selection.

Information about us

CONTACT US FOR ANY QUESTIONS

    Contact Us

    Phone: +60 17-306 2228
    Address: 15D Jalan Baiduri Off Jalan San Peng 55200 Kuala Lumpur
    Email: support@vrtovape.com